- PROTECTING AGENT
- CREW CHANGE
- CLAIM DEPT
- PROVISIONS, SPARE PARTS, SPEED BOAT PROVIDING.
- EASY ACCESS TO MANAGING STAFF
- ADVISE ON LOCAL MATTERS AND PORT INFORMATIONS
- INFORMATION CENTER
- QUICK RESPONSE ON ALL MATTERS
SOMACI International AGENCY GUIDE
Our Agency is at all times guided by the specific instructions of the principals and mainly with reference to the contract signed between SOMACI International and them. Carrying out a contract, the different messages should give us all necessary instructions in order to meet the principal’s expectations regarding services to be rendered by our company.
SERVICE TO VESSEL
We require from our Office Agents high level of service to the vessels attended when it comes to crew change, spare parts delivering, provisions and cargo on behalf of the principal. We also require from our Office Agents to be pro-active in order to avoid delays in port and expedite turnarounds, working in close co-operation with:
- Vessel’s Master and Crew
- Port Authorities
- Terminal Representation and other concerned .
We consider that we must:
Co-ordinate port turnaround to minimize/mitigate vessels delays
Advise vessel of local port state
control requirements and regulations as part of our quality standard
communication protocol with our principal.
Arrange and/or attend custom clearance and other services pertaining to the vessel’s movements, entering port, during call or leaving port and arranging for pilotage, towage and auxiliary services.
we provide to vessels, a staff fluent in English during port call , maintain a system for managing ship’s stores in transit or provision providing, Co-ordinate all travel for on/off-signing crew members (Airport, Hotels, Clinics, Port, Car and Speed Boat Transportation)
COMMUNICATION AND INFORMATION TECHNOLOGY
- Provide communication coverage on a 24 hours basis;
- International communications via SAT, Internet, Phone, Mobile, Fax.
- Satellite communications to difficult areas;
- Computer System for Comtext and E-mail.
PORT INFORMATIONS AND GOVERNMENT RELATIONS
Maintain liaisons with local Government Authorities, Customs, Brokers , Port Authorities, Habor master officers and Pilot at all ports, Oil Terminals and private berths; Track and advise principal of any change in local laws, regulations or rules; Maintain arrangements with pollution and waste disposal contractors who are certified and licensed in accordance with local Environment Laws and Regulations; Track and advise Principal of amended local port information, port and terminal restrictions such as minimum water depths, drafts, hazardous , vessel’s size restrictions , etc, port charges, availability of supplies and other details regarding port within the scope of our activities.
SAFETY AND ENVIRONMENT POLICY
To ensure compliance with all applicable safety and environmental regulations, before vessel’s arrival, we check berthing facilities channel and berth depths, tides and any other special port and/or terminal regulations prior making final berthing arrangement and provide information to masters regarding protection of environment in accordance with National Environment Protection Agency (NEPA).
CREW CHANGE ON AND OFF SHORE POLICY
We assist crew any time (day and night) in accordance with all their requests (speed boat, car transportation, hotels, flight tickets, clinic etc.).
SOMACI International AGENCY’S PORT ACTIVITIES & OPERATIONS PROCEDURES
BETWEEN AGENCY AND PRINCIPALS
First of all, the earliest requirement of owners to us will be the amount of our best agency’s fees regarding their vessel’s call where our agency is represented. According to call and nature of operations, agency fees can be negotiated in order to ensure our principals the best service.
If green light is given , after negotiation, principals will therefore require the Disbursing Account including port charges.
In order to establish our best port’s call proforma, following information will be required from our principals:
Vessel’s particulars or
characteristics such as LOA, Beam, Draft, Summer Draft, her contacts
(SAT contact, Phone, Fax, etc.), nature of her operation (commercial or technical call), nature and quantity of cargo to load or to discharge, last and next port of call, flag, etc.
Owners or Charterers contacts (Fax, phone, E-mail, Mobile phone, etc.) and the focal point in charge of the vessel in order to be in touch with him 24h/24h during vessel’s call , Captain full contact , etc.
All these information will be useful for our Account department in order to issue vessel's PDA as per port calculating method
This PDA will be sent to owners or Charters for approval.
As soon as this PDA is validated, then, we move to STEP2
The owners or charter's approval leads to AGENCY NOMINATION
When a vessel is scheduled to call ours , we wish to receive instructions which include full details of the voyage orders, itinerary, cargo requirements and vessel’s details, contacts and captain’s name.
Any pertinent special instructions will be included in the voyage orders and may be confirmed in later message. Voyage orders may be sent to Agency by Principals. Each voyage order will be acknowledged receipt , confirmed to the PRINCIPAL back by AGENCY.
In order to provide better service and to ensure all best assistance to the ship, we require from PRINCIPALS to instruct masters to give 7 ; 5 days and 72, 48, 24 hours ETA notices and also include inquiries such as cargo, bunker, fresh water or , cash requirement, repairs, crew change, provisions, etc. AGENCY is well aware that if vessel fails to give if her ETA, we will contact Principal for latest information and instructions.
WE WILL GREATLY APPRECIATE YOUR REMARKS ON ABOVE MENTIONED METHOD IN ORDER TO UPDATE OUR FILE FOR BEST SERVICE TO YOU. MANY THANKS.
SOMACI International MANAGING STAFF